FREQUENTLY ASKED QUESTIONS

Support

Can I edit my form after I have submitted?

You can only edit your form anytime before making payment. After payment, the forms will no longer be editable. It
is advised to read through your form thoroughly before you make the final submission.

Is my information secure on this site?

Yes, we take pride in securing our customer’s details and information provided on our site. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

If you have further questions about the security of ordering online from the FormCity, please feel free to e-mail us at support@formcity.org

Can I get a refund after I submit a filled form?

We do not offer a refund after a form has been submitted. Kindly refer to our no refund policy on our terms and conditions page here.

How long is the deadline for submitting a form I select?

There are no general deadlines for submission. Each form has its specific deadline which we have made very visible
for you on each form icon, together with our unique countdown to submission deadline feature.

How will I know that my form has been received?

Upon every submission, a notification will be sent to the email address provided. After submission, simply hold on
for a few seconds to receive an email notification. If you do not receive an email, refresh your email inbox and
check your spam folder. If you still do not receive the email notification, it may mean that the wrong email
address had been provided. Recheck the email address provided or contact us for support. contact us

How can I sell my form on the site?

Visit http://www.formcity.org/contact and signup as an organization.

Do you have a physical office that I could visit?

Yes, we do have a physical office. However, we are not open to receive users; our mission is to effectively operate the most efficient online registration portal in Africa. We have built a robust portal to handle all your registration needs. Further requests are also effectively channeled through our support email support@formcity.org.

Can I buy a form on behalf of someone else?

Yes you can, as long as all information provided during the purchase is genuine, as FORMCITY will not be liable for
any false information provided. Please read our Terms and Conditions here here

How will I know that my order has been received?

After filling your form, you will receive a notification in your mail box with a printable PDF format of your submission.

HOW IT WORKS

It’s Easy

Fill a Form

No more paper. Access a wide variety of forms and fill at your convenience on that device you love.

Submit a form

No more queues. Get your forms submitted at lightening speed, any time of your choosing.

Pay for your form

No more bank errands. Enjoy our secure and flexible payment gateway while paying for your forms.